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Tuesday, March 9 • 8:55am - 9:35am
Reworking Your Culture for a Post-COVID Era

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The disruption of the COVID-19 pandemic strained the cultures at even the best brands. The sense of loyalty that your staff and members may have felt for you may have been strained with closures, billing issues, layoffs and handling of COVID-19 cases among staff and members. Discover how to look at your culture, where it held strong and where it failed—and then how to revamp it to rebuild stronger and more inclusively.

avatar for Frank Ancharski

Frank Ancharski

Founder and Chief Coaching Officer, Club Coach Services
Frank Ancharski is founder and chief coaching officer of www.ClubCoachServices.com, a boutique consulting practice. His experience spans over 30 years exclusively in the fitness industry in the club, non-profit and medical fitness sectors as general manager, vice president, COO, CEO and owner. Ancharski is passionate about creating a little L.I.P. Service (leadership... Read More →

avatar for Cher Harris

Cher Harris

General Manager, The Houstonian Club
Cher Harris serves as the general manager of the Houstonian Club, which is a 175,000-square-foot private health club featuring a 20,000-square-foot fitness center with more than 300 pieces of strength and cardio equipment, more than 250 group exercise classes per week, indoor and... Read More →
avatar for Leslie Adelman Banks

Leslie Adelman Banks

Managing Partner, Fitness and Wellness
Leslie Adelman Banks is a founding partner of Fitness & Wellness Professional Services. The company partners with hospitals, and develops, owns and operates 11 medically based fitness and wellness centers in New Jersey, Pennsylvania and New York. A seasoned attorney, Adelman brings... Read More →
avatar for Sandy Franco

Sandy Franco

Owner, Franco’s Athletic Club and Spa
Sandy Franco is co-owner of Franco’s Athletic Club and Spa in Mandeville, Louisiana, as well as Franco’s Fitness Club, CrossFit Franco’s and Crunch Fitness Franchise Club. She is a 39-year veteran of the fitness industry. Her accomplishments in building a small-town club into... Read More →
avatar for Mark Miller

Mark Miller

Chief Operating Officer, Merritt Clubs
COO of Merritt Clubs with over 30 years of experience at the Senior Management level; Mr. Miller joined the Merritt Team in 2000 Mr. Miller is responsible for all the day to day management and operations of all 9 clubs, the Merritt consulting arm – MCM as well as its new Wellness... Read More →

Tuesday March 9, 2021 8:55am - 9:35am EST