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Tuesday, March 9 • 10:55am - 11:35am
Reactivate Frozen Members Scared by COVID-19

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A number of members are still afraid to come back into gyms due to COVID-19 concerns. Health club operators need to show that they are operating safely and that research shows gyms are safer than many of the other places they may already be frequenting. Find out how to put their fears at ease and how to re-engage them not just online but actually inside your facility.

avatar for Jenny Hymer

Jenny Hymer

VP of Customer Experience, MXM
Jenny Hymer is VP of Customer Success with MXM, Medallia’s partner to the fitness industry. MXM specializes solely on operationalizing member experience management through world-class technology, methodology and club operations experience. Jenny brings years of experience in club... Read More →

avatar for Carol Nalevanko

Carol Nalevanko

President, DMB Sports Clubs
Carol Nalevanko serves as president of DMB Sports Clubs, a privately owned company located in Scottsdale, Arizona. A multi-club operation specializing in upscale family health clubs, DMB Sports Clubs is rated by Club Industry as one of the top 100 clubs in the nation. Facilities owned... Read More →
avatar for Aaron Moore

Aaron Moore

Director of Operations, VIDA Fitness
Aaron Moore is the director of operations for VIDA Fitness, Aura spa, Bang Salon, Penthouse Pool, and SweatBox in Washington, DC and Arlington, VA. He has developed and expanded the upscale wellness provider from a start-up in 2006 to over $40 million in annual revenues.
avatar for Merikay Marzoni

Merikay Marzoni

Communications, Fitness Formula Club
Merikay Marzoni is the director of marketing and public relations at Fitness Formula Clubs. She leads the development and delivery of a fully-integrated marketing strategy for FFC and its 11+ Chicagoland locations. Merikay has over 20 years of experience in marketing across the home... Read More →

Tuesday March 9, 2021 10:55am - 11:35am EST